1. What materials are the cups and bowls made of?

Our cups and bowls are made from high-quality, food-grade materials such as ceramic, porcelain, glass, stainless steel, or BPA-free plastic (depending on the model). All products are designed to be safe, durable, and compliant with European food safety standards.

2. Are the cups and bowls microwave-safe?

Most of our ceramic and glass items are microwave-safe.
⚠️ Products with metallic details or special coatings should not be placed in the microwave.
Please check the product description for the exact instructions.

3. Are the cups and bowls dishwasher-safe?

Yes, most of our products are dishwasher-safe.
For items with printed designs or unique coatings, we recommend gentle hand-washing to maintain color quality over time.

4. Do the cups and bowls contain BPA or harmful chemicals?

No. All our products are 100% BPA-free and comply with EU food contact standards (Regulation EC 1935/2004). Safety is always our priority.

5. Do the cups and bowls come in sets or sold individually?

We offer both options:

• Single cups or bowls

• Multi-piece sets (2-piece, 4-piece, 6-piece, etc.)
  Each product page shows the exact quantity included in your purchase.

6. Can I use the bowls for hot food and liquids?

Yes. Our bowls are designed to handle both hot and cold foods such as soup, noodles, cereal, salad, or snacks.
For maximum safety, avoid sudden extreme temperature changes (e.g., freezer to microwave).

7. What is the capacity/size of the cups and bowls?

Capacity is listed in each product description (e.g., 250 ml, 500 ml, 800 ml).
If you need help choosing a size, feel free to contact us.

8. Are the products suitable for children?

Many of our items are child-friendly, especially our lightweight and break-resistant models.
However, fragile items made of glass or porcelain should be used with supervision.

9. Do you offer replacement for damaged items?

Yes. If your cup or bowl arrives broken or damaged, we will send a free replacement or issue a refund.
Please contact us within 48 hours of delivery with photos of the damaged item.

10. How long does delivery take?

Delivery times depend on your destination.
You can find estimated shipping times on our Shipping Policy page.
Tracking information will be provided once your order is shipped.

11. Do you offer international shipping?

Yes, we ship to most countries.
Shipping fees and delivery times depend on your location.

12. Can I change or cancel my order?

Orders can be modified or cancelled before they are shipped.
Please contact us as soon as possible if you need to make changes.

13. What is your return policy?

You may return unused and undamaged products within 14 days of receiving your order, in accordance with EU consumer laws.
For return instructions, please contact our support team.

14. How can I clean and maintain the products?

• Use mild detergent

• Avoid abrasive scrubbers

• For stainless steel items, wipe dry after washing to avoid water spots

• For printed designs, hand-washing is recommended

15. How can I contact customer support?

You can reach us anytime via email at:
📩 [email protected]